Question 1

What is Fav3?

Accepted Answer

FAV3 is included with eligible Vela Mobile plans. Choose up to three people abroad and they can call your Vela Mobile number for free—as often as they like.

Question 2

AT&T

Accepted Answer

What to expect: Easy. You can do it yourself in a few minutes once Wireless Account Lock is off. No call needed.
Account number: On your bill, or in your myAT&T profile.
Transfer PIN: Dial *7678 from your AT&T phone. You can also request it in the myAT&T app.
First: Turn off Wireless Account Lock in the myAT&T app. AT&T customer service cannot create this PIN for you.

Question 3

What network does Vela Mobile use?

Accepted Answer

Vela Mobile operates on a nationwide 5G/4G LTE network, providing coverage across the United States. You get the same towers and coverage as the major carriers.

Question 4

How do I activate my SIM card?

Accepted Answer

Visit our Activate page, enter your SIM card number and phone details, choose your plan, and follow the setup instructions. The whole process takes about 5 minutes.

Question 5

How does free international calling work?

Accepted Answer

Available on our $35 and $60 plans
Included with Eligible Plans

Call international numbers directly from your Vela Mobile phone
Reliable, high-quality voice calls
No calling cards or extra dialing services
Included with select Vela Mobile plans

Question 6

What plans does Vela Mobile offer?

Accepted Answer

We offer plans starting at $10/month for basic service, up to $60/month for unlimited data with free international calling. All plans include unlimited talk and text, nationwide 5G/4G coverage, free hotspot, and Wi-Fi calling.

Question 7

AT&T Prepaid

Accepted Answer

What to expect: Takes a phone call to get your account number. Allow extra time for hold and identity checks.
Account number: Dial 611 from your AT&T phone, or call 800-901-9878.
Transfer PIN: Dial *7678 and have your account passcode ready. If AT&T texts you to confirm the transfer, reply to approve it.

Question 8

Where can I find current plans and pricing?

Accepted Answer

Always use the current Plans page on the Vela Mobile website. Do not rely on saved screenshots or outdated marketing pieces.

Question 9

Is my phone compatible with Vela Mobile?

Accepted Answer

Most unlocked GSM phones are compatible. Visit our Compatibility page to check your specific device by entering its IMEI number.

Question 10

How do I check my data usage?

Accepted Answer

Log into your account at vela-mobile.com or call our customer service line. We’ll provide your current usage details.

Question 11

Does my family need a smartphone to call me?

Accepted Answer

No! Your family can call from any phone — landline, basic phone, or smartphone. They simply dial the number we provide and the call is free for them.

Question 12

Are there any contracts or activation fees?

Accepted Answer

No! Vela Mobile is completely contract-free. There are no activation fees, no credit checks, and no hidden charges. You pay the monthly price and that’s it.

Question 13

Boost Mobile

Accepted Answer

What to expect: Takes a phone call. Allow extra time for hold and identity checks.
Account number: Call Boost at 833-502-6678.
Transfer PIN: Your Boost account PIN. If you do not know it, ask on the same call.

Question 14

How is a sale credited to me?

Accepted Answer

Customers must purchase through your assigned referral link or QR code, or through your authorized distributor account.

Question 15

Do you support eSIM?

Accepted Answer

We currently support physical SIM cards. eSIM support is coming soon — stay tuned for updates.

Question 16

How do I pay my monthly bill?

Accepted Answer

You can pay online through your account, by phone, or at any authorized dealer location. We accept all major credit/debit cards.

Question 17

Which countries are supported for free calling?

Accepted Answer

Vela Mobile’s Free International Calling lets you call friends and family in 200+ countries from the United States at no additional cost with an eligible plan. Included countries:
Afghanistan · 
Albania · 
Algeria · 
American Samoa · 
Andorra · 
Angola · 
Anguilla · 
Antigua and Barbuda · 
Argentina · 
Armenia · 
Aruba · 
Australia · 
Austria · 
Azerbaijan · 
Bahamas · 
Bahrain · 
Bangladesh · 
Barbados · 
Belarus · 
Belgium · 
Belize · 
Benin · 
Bermuda · 
Bhutan · 
Bolivia · 
Bonaire, Sabo & St. Eustacius · 
Bosnia and Herzegovina · 
Botswana · 
Brazil · 
British Virgin Islands · 
Brunei Darussalam · 
Bulgaria · 
Burkina Faso · 
Burundi · 
Cambodia · 
Cameroon · 
Canada · 
Cape Verde · 
Cayman Islands · 
Central African Republic · 
Chad · 
Chile · 
China · 
Colombia · 
Comoros · 
Congo · 
Cook Islands · 
Costa Rica · 
Cote d’Ivoire · 
Croatia · 
Cuba · 
Curacao · 
Cyprus · 
Czech Republic · 
Democratic Republic of the Congo · 
Denmark · 
Diego Garcia · 
Djibouti · 
Dominica · 
Dominican Republic · 
East Timor · 
Ecuador · 
Egypt · 
El Salvador · 
Equatorial Guinea · 
Eritrea · 
Estonia · 
Ethiopia · 
Falkland Islands · 
Faroe Islands · 
Fiji · 
Finland · 
France · 
French Guiana · 
French Polynesia · 
Gabon · 
Gambia · 
Georgia · 
Germany · 
Ghana · 
Gibraltar · 
Greece · 
Greenland · 
Grenada · 
Guadeloupe · 
Guatemala · 
Guinea · 
Guinea-Bissau · 
Guyana · 
Haiti · 
Honduras · 
Hong Kong · 
Hungary · 
Iceland · 
India · 
Indonesia · 
Iran · 
Iraq · 
Ireland · 
Israel · 
Italy · 
Jamaica · 
Japan · 
Jordan · 
Kazakhstan · 
Kenya · 
Kiribati · 
Kosovo · 
Kuwait · 
Kyrgyzstan · 
Lao · 
Latvia · 
Lebanon · 
Lesotho · 
Liberia · 
Libya · 
Liechtenstein · 
Lithuania · 
Luxembourg · 
Macao · 
Macedonia · 
Madagascar · 
Malawi · 
Malaysia · 
Maldives · 
Mali · 
Malta · 
Marshall Islands · 
Martinique · 
Mauritania · 
Mauritius · 
Mayotte · 
Mexico · 
Micronesia · 
Moldova · 
Monaco · 
Mongolia · 
Montenegro · 
Montserrat · 
Morocco · 
Mozambique · 
Myanmar · 
Namibia · 
Nauru · 
Nepal · 
Netherlands · 
New Caledonia · 
New Zealand · 
Nicaragua · 
Niger · 
Nigeria · 
Niue · 
Norfolk Island · 
Northern Mariana Islands · 
Norway · 
Oman · 
Pakistan · 
Palau · 
Palestine · 
Panama · 
Papua New Guinea · 
Paraguay · 
Peru · 
Philippines · 
Poland · 
Portugal · 
Qatar · 
Reunion · 
Romania · 
Russia · 
Rwanda · 
Saint Helena · 
Saint Kitts and Nevis · 
Saint Lucia · 
Saint Pierre and Miquelon · 
Saint Vincent and the Grenadines · 
Samoa · 
San Marino · 
Sao Tome and Principe · 
Saudi Arabia · 
Senegal · 
Serbia · 
Seychelles · 
Sierra Leone · 
Singapore · 
Sint Maarten · 
Slovakia · 
Slovenia · 
Solomon Islands · 
Somalia · 
South Africa · 
South Korea · 
South Sudan · 
Spain · 
Sri Lanka · 
Sudan · 
Suriname · 
Swaziland · 
Sweden · 
Switzerland · 
Syria · 
Taiwan · 
Tajikistan · 
Tanzania · 
Thailand · 
Togo · 
Tokelau · 
Tonga · 
Trinidad and Tobago · 
Tunisia · 
Turkey · 
Turkmenistan · 
Turks and Caicos Islands · 
Tuvalu · 
Uganda · 
Ukraine · 
United Arab Emirates · 
United Kingdom · 
Uruguay · 
Uzbekistan · 
Vanuatu · 
Vatican City State · 
Venezuela · 
Vietnam · 
Yemen · 
Zambia · 
Zimbabwe

Question 18

Can I keep my current phone number?

Accepted Answer

Yes! You can port your existing number to Vela Mobile for free. The process typically takes a few hours and we’ll guide you through every step.

Question 19

Consumer Cellular

Accepted Answer

What to expect: The account number is easy to find. The transfer PIN takes a phone call.
Account number: On your invoice, or on the Profile page in My Account.
Transfer PIN: Call 888-345-5509.

Question 20

Can I edit Vela Mobile marketing materials?

Accepted Answer

Only materials specifically marked as customizable may be changed. Contact Distributor Support to request customized materials.

Frequently Asked Questions

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